Can I cancel my order?
Contact us right away to request cancellation. Once processing starts, cancellation isn’t guaranteed. Already received it? Request a refund here.
I entered the wrong shipping address. What should I do?
Contact us right away with your order number and correct address. We may not be able to change the address once your order has shipped. Track your order here.
How can I check the status of my order?
We’ll email tracking details once your order ships. You can also check your order status here.
My item arrived damaged or incorrect. What should I do?
Contact us within 30 days of delivery with your order number and photos of the item. You can request a refund here.
What payment methods do you accept?
We accept a variety of secure payment methods, including Shop Pay and Shop Pay Installments.

We also accept major credit and debit cards, including Visa, Mastercard, American Express, Diners Club, and Discover.

For digital wallets, you can pay with Apple Pay, Google Pay, Amazon Pay, and PayPal.
When will I be charged?
Your payment is processed when you place your order.
Why was my payment declined?
Check that your card details, billing address, and available funds are correct. If your payment is still declined, contact your bank or payment provider for additional information.
Do I need an account to place an order?
No. You can place an order without creating an account. If you would like to access your Amaleas account, you can sign in here.
How do I update my account information?
Sign in to your account here to review or update your details.
Where can I find product information?
Product pages include available information such as ingredients, directions for use, product details, shades, sizes, and other relevant information.
What should I do if I have a reaction to a product?
Stop using the product immediately. If irritation or other symptoms continue or become severe, seek advice from a qualified healthcare professional.
Are product colors exactly the same as shown online?
We work to display product colors as accurately as possible. However, colors may appear slightly different depending on your screen settings, device, lighting, and other display conditions.
Do you offer free shipping?
Yes. Standard shipping is free on all Amaleas orders.
How long does shipping take?
Shipping timelines vary by region. Orders are typically processed within 5–9 business days.

North America: 3–5 business days, or 5–8 business days for remote areas.
Global: 5–14 business days.
Australia & New Zealand: 7–22 business days.

Delivery times are estimates and may vary due to carrier delays, customs processing, holidays, weather, or other circumstances outside our control.
How can I track my package?
We’ll email you tracking information once your order ships. You can also track your package using our Order Tracking page.
Do you ship internationally?
Yes. Amaleas ships to the United States, Canada, and select international destinations. Product and shipping availability may vary depending on your destination.
Can customs delay my international order?
Yes. International orders may experience additional delays due to customs inspections, import processing, local carrier delays, holidays, or other circumstances outside our control.
How can I contact Amaleas?
You can contact Amaleas through our Contact Us page here, or email us directly at shopamaleas@gmail.com.
How long does customer support take to respond?
We respond as soon as possible. Response times may be longer during weekends, holidays, or periods of high customer volume. If you need assistance, you can reach us through our Contact Us page here.
How do I request a refund?
Visit our Request a Refund page and follow the instructions to submit your request.

Can't find your questions?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.