Refund policy

Return & Refund Policy

Due to the nature of our beauty, skincare, and personal care products, opened or used products cannot be physically returned for hygiene and safety reasons.

If you receive a damaged, defective, incorrect, or otherwise eligible item, please contact us within 30 days of delivery at shopamaleas@gmail.com. Include your order number and photos showing the issue. If your refund is approved, you generally will not be required to ship the product back unless we specifically request otherwise.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us as soon as possible so we can review the issue and provide an appropriate resolution.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept physical returns of opened or used cosmetics, skincare, hair care, or other personal care products.

We also do not accept returns of:

  • Gift cards
  • Final-sale items where clearly marked
  • Personalized or custom-made products
  • Certain hazardous, flammable, or restricted products

Please contact us if you have questions about whether your item is eligible.

Refunds

If your refund is approved, the refund will be issued automatically to your original payment method.

Please allow up to 10 business days for your bank or credit card company to process and post the refund after it has been issued.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at shopamaleas@gmail.com.

European Union Customers

Customers located in the European Union may have additional cancellation and return rights under applicable consumer-protection laws.

Where the 14-day right of withdrawal applies, you may contact us within 14 days of receiving your order. Certain sealed goods that are not suitable for return for health or hygiene reasons may lose their return eligibility after being unsealed.

To request a cancellation, return, or refund under applicable EU law, contact shopamaleas@gmail.com